Frequently Asked Questions
Do your products come with Australian chargers?
Yes, all of our products that are rechargeable come with Australian chargers.
What lubricant should I use?
If you are going to use with a sex toy, then a water based lubricant is safe with all toys we sell.
If you are planning to use the toy in water then an oil based lubricant works best.
If you want a dual lubricant and massage oil in one then you can't go past Yes Organics oil based lubricant.
And if you are wanting a lubricant with realistic feel, then you'll need Yes Organics water based lubricant.
Please note oil based lubricants are not compatible with condoms and generally not recommended for use with sex toys.
For more information read our Guide to Sex Toys.
I've lost my user manual or would like to read one before I buy?
We've collected as many user manuals as possible from our manufacturers and download them all here on the user manuals page.
How will the order appear on my credit card?
It will appear as Mimi De Luxe, so if you need to be discreet then please select Direct Deposit at the checkout or use PayPal.
How can I pay for my order?
We accept Visa, Mastercard, American Express, PayPal and Direct Deposit.
Do you store my credit card?
No, your payment is processed live via our third party payment gateway provider, eWay. Read more about our payment security.
How will the package arrive? I don't want my secretary to collect a box labeled sex toys?
All Australian packages arrive in an Australia Post Express Post satchel. The sender is in the name of our parent company, which doesn't appear in search engines. International packages arrive in an Australia Post satchel.
Can I return my order?
Regrettably some products can not be returned, these are mostly adult toys, liquids and knickers. Please see our returns policy for detailed information.
Where do I input my coupon code?
To use your code, click the View Cart button from the Shopping Cart at the top of the page. Then add your code where it says APPLY GIFT VOUCHER and press the APPLY CODE button. Click here for more infomation about coupon codes.
I have a question that is not answered here
Great, contact us and we'll answer it, then add it here.
