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Delivery Information

COVID-19 Trading

We are still open! Please be prepared that your order may dispatch from our Netherlands partner warehouse instead of our Australian warehouses, however to avoid this delay, we may substitute your colour. This is due to stock levels being very low across most brands Australia-wide. Shipping from Europe is entirely safe, as it will take approximately 2-3 weeks to reach you, by which time if there was any trace of the virus on the packaging it would have died in 72 hours. So in this case, slow postage is your friend! And also our friends in the Netherlands are kitted out with masks and gloves. Deliveries shipping from within Australia are also experiencing delays by 2-10 days as Australia Post is overloaded.

Is delivery discreet?

Of course! Your purchase will arrive in an Australia Post satchel or a plain cardboard box, with no reference to the contents or Mimi De Luxe. We do not include our logo on the outside packaging. There is no reference to the contents whatsoever.

We never send you printed materials as a follow up either - bad for the environment!

When will I receive my order?

Please allow several extra days for delivery during Covid-19. Australia Post can take up to 10 working days in metro areas.

Your Location Delivered Cost
Sydney, Melbourne, Brisbane Metro 1-4 Business Days

Over $50:FREE

Under $50: $9.95

Tasmania, Adelaide, Perth CBD, Regional Qld, NSW, SA 2-5 Business Days

Over $50:FREE

Under $50: $9.95

WA, NT and regional Australia 3-10 Business Days

Over $50:FREE

Under $50: $9.95

New Zealand* 4-9 Business Days $13.50

*Please note we only ship to New Zealand twice per week.

**Please note some products ship from our European warehouses. Delivery for these items are usually marked on their product pages and generally take 2-3 weeks.**

Please note your delivery may arrive from our European warehouse if we have no stock in Australia due to Covid-19.

International Delivery

We have partnered with the USA's leading supplier and now offer international delivery with Mimi De Luxe Worldwide.

UK Delivery

If you are seeing this Australian delivery information and you live in the UK, you need to click the British flag in the top right corner.

How much is delivery?

If you spend over $50 it is free! If your order is less than $50, shipping is just $9.99. 

New Zealand Shipping is $13.50.

Will I know when my order is sent?

Yes, you will be emailed tracking details so you can follow the order. Australian orders are typically dispatched same day if ordered before midday, otherwise most orders are dispatched within 48 working hours. All items are in sent from within Australia (with the exception of 210th boxes and some OhMiBod - marked on the product pages).

Australian deliveries are shipped via Australia Post and occassional courier. All deliveries have tracking and you will be emailed with the tracking details when your order has dispatched.

We ship discreetly and directly from multiple locations across Australia for fast delivery.

I haven't received a tracking email

Often our tracking emails don't go out until the evening, sometimes not till 8 or 9pm. And of course sometimes we are blocked by spam filters or you may have made a typo in your email address (it happens a lot!). Please contact us if it has been more than 48 hours and you haven't received a tracking email - after checking your spam folder.

Is a signature required?

Australia Post delivers directly to your letterbox or PO Box, however we occassionally use couriers. If your delivery does require a signature and you are not available, your delivery will be left at your local Post Office for collection with a card placed under your door or in your letterbox. Please check your tracking to see if your parcel is waiting collection.

Do you deliver to PO Boxes?

Yes, deliveries can go directly to your Post Office Box.

Environmental Commitment

Where possible we recycle packaging materials. This might mean your package is wrapped in second hand bubble wrap, or packaging that was used to safely deliver the latest products.

Incorrect delivery address/returned parcels

If an incorrect delivery address is provided or a parcel is returned to us as undeliverable, an extra postage fee of $13.50 will apply to re-send it.

Returns

Returns of faulty items are free within Australia. Please see our returns policy for more information.

GST & New Zealand

Please note GST will be removed from your order once you have entered your address.

International Shipping

We are not currently shipping outside of Australia and New Zealand. However we have a UK site, click here to shop in the UK you might also need to click the UK flag in the top right corner if your cookie has already been set.