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Delivery Information

COVID-19 Trading

We are still open in Lockdown V3! Please be prepared that your order may dispatch from our Netherlands partner warehouse instead of our UK warehouses. This is due to stock levels and if we are forced to close. It is entirely safe, as it will take approximately 3-7 working days to reach you, by which time if there was any trace of the virus on the packaging it would have died in 72 hours. So in this case, slow postage is your friend! And also our friends in the Netherlands are kitted out with masks and gloves. if you have paid for Express Tracked Postage you will be refunded the postage. UK internal postage is also suffering delays, Express Tracked may not arrive in 1 day and Royal Mail Tracked 48 may also take longer than 2 days.

Brexit 2021 Trading & European Warehouse Deliveries

Please note there are lengthy delays with products shipping from our European warehouse due to Brexit. Please ignore any product listings where is says delivery in 2-5 working days, it is currently about a month or more for deliveries from our European warehouse (Brexit and Covid delays not working together!).

When will I receive my order?

Delivered
Your Location Delivery Method Delivered Cost
United Kingdom Royal Mail Tracked 48 2-3 Business Days FREE
United Kingdom Express Tracked 1-2 Business Days £3.90
United Kingdom Shipping from Partner Warehouse in Europe* 2-5 Business Days FREE

*Products shipping from Partner Warehouse in Europe are marked on their product description as shipping from our European Warehouse. All other products are shipped from inside the UK. Express Tracked Delivery can not be used on products shipping from our European Warehouse. These are shipped via DHL.

We ship discreetly from within the UK to ensure fast delivery.

Orders are typically dispatched within 24 hours (Mon-Fri).

You can upgrade for Express Tracked Delivery! This is mostly next day delivery for orders placed before midday.

Deliveries are shipped via Royal Mail Tracked 48 & Interlink. All deliveries have tracking and you will be emailed with the tracking details when your order has dispatched. 

 

Is a signature required?

To make sure you have received your goodies, a signature is required on delivery.

What if I'm out when my order arrives?

If you are not home when your package arrives it will go to your local Post Office awaiting collection. A card will be left telling you where to pick up your discreetly packaged order.

Do you deliver to PO Boxes?

Yes.

Is delivery discreet?

Of course! Your purchase will arrive in a plain cardboard box, with no reference to the contents or Mimi De Luxe.

We never send you printed materials as a follow up either - bad for the environment!

Has my order been shipped yet?

A confirmation email will be sent to you advising when your purchase has been shipped and its tracking details.

Can I track my parcel?

A confirmation email will be sent to you advising when your purchase has been shipped and its tracking details. This can also be viewed online in your account. Simply follow the link in our email once your purchase has been shipped.

Incorrect delivery address/returned parcels

If an incorrect delivery address is provided or a parcel is returned to us as undeliverable, an extra postage fee will apply to re-send it.

Returns

Returns of faulty items are free within the UK. Please see our returns policy for more information.

International Shipping

We have partnered with the USA's leading supplier and now offer international delivery with Mimi De Luxe Worldwide.