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Choose your country: 
Do your products come with UK chargers?
Yes, all of our products that are rechargeable come with UK chargers or USB charger as described.
What lubricant should I use?
If you are going to use with a sex toy, then a water based lubricant is safe with all toys we sell.
If you are planning to use the toy in water then an oil based lubricant works best.
Please note oil based lubricants are not compatible with condoms and generally not recommended for use with sex toys.
For more information read our Guide to Sex Toys.
I live in Australia/New Zealand and can't select it as my shipping country
You need to click the flag in the top left corner to change the site to the Australian site. This will allow you to shop in Australian dollars and get suitable delivery. It will also empty your cart.
I've lost my user manual or would like to read one before I buy?
We've collected as many user manuals as possible from our manufacturers and download them all here on the user manuals page.
How will the order appear on my credit card?
It will appear as Rocket Pants, our parent company, not Mimi De Luxe, so no one will ever know!
How can I pay for my order?
We accept Visa, Mastercard, American Express and PayPal.
Do you store my credit card?
No, your payment is processed live via our third party payment gateway provider, eWay. Read more about our payment security.
How will the package arrive? I don't want my secretary to collect a box labelled sex toys?
All packages arrive in either a plain cardboard box. There is no reference to Mimi De Luxe on the outside of the package.
Will you send me mail order catalogues in the future, with booby women on the cover?
Afraid not, not only is it bad for the environment, but it's not very discreet is it!
Can I return my order?
Given the intimate nature of our products, returns are only accepted if the item is faulty. Returns are accepted any time throughout the life of the products warranty. Please see our returns policy for detailed information.
Where do I input my coupon code?
To use your code, click the VOUCHER CODE button on the left hand column of the checkout page (see screenshot below), this is after the shopping cart page, after you enter your name and email address. Please note the checkout page is the last page of the checkout and the Voucher Code is under your delivery address. Then add your code in the popup where it says Enter your voucher code in the space below. Press SAVE button.
I have a question that is not answered here
Great, contact us and we'll answer it, then add it here.